MBKB Waves

First, check that you are using the correct email address. This should usually be the email address you used when you were enrolled or invited to MBKB Waves.

If you have forgotten your password:

1. Go to train.wavesmbkb.com
2. Select Sign in
3. Click Forgot my password
4. Enter your email address
5. Follow the link in the password reset email

The password reset email can take 5–10 minutes to arrive.

If you request a password reset more than once, use the most recent reset email. Older reset links may no longer work.

If you are an apprentice with MBKB and are still unable to log in, please contact your tutor.

Check your junk, spam or other email folders first.

If you still cannot find the email, check that you are looking in the correct inbox. Your MBKB Waves account will be linked to the email address held by MBKB.

If you are an apprentice with MBKB and you have not received your welcome email, please contact your tutor.

This usually happens when:

• You have requested more than one password reset email and are using an older link
• The reset link is more than 6 hours old

To fix this, go back to train.wavesmbkb.com, click Forgot my password again, and use the newest reset email you receive.

When you log in, you should see your learner dashboard. This will show the courses and resources you have access to.

If something appears to be missing, try refreshing the page or logging out and back in.

If you are an apprentice with MBKB and you still cannot see the courses or resources you expected, please contact your tutor.

When you log in to MBKB Waves, you will land on your learner dashboard.

You may see an Additional Courses and Resources area where you can explore extra learning, personal development courses, webinar recordings and self-service resources.

These are additional resources to support your learning and development. SmartAssessor remains the main platform for your apprenticeship activity.

Your community will appear on your MBKB Waves dashboard under My communities.

Click the relevant community card to open the community area.

Inside your community, you may see spaces such as:

• General
• Introductions
• Resources

Your MBKB Waves community is a space to connect, share and learn with others on similar programmes.

You can use your community to:

• Introduce yourself
• Ask questions
• Take part in discussions
• Connect with learners on similar programmes
• Access useful resources shared by MBKB

No. Direct messages are turned off on MBKB Waves.

All communication takes place in visible community spaces where MBKB staff can support and moderate discussions.

First, check your MBKB Waves dashboard and look for the My communities section.

If you cannot see a community, it may be that your access is still being set up.

If you are an apprentice with MBKB and you think you should have access to a community, please contact your tutor.

Video issues are often caused by browser or device settings.

Please try the following:

1. Refresh the page
2. Clear your browser cache
3. Make sure your browser is up to date
4. Try using Google Chrome
5. Try an incognito or private browsing window
6. Restart your device
7. Try a different device if possible
8. Try a different internet connection if possible

Some workplace networks may block video playback. If this happens, try using a different network.

Please try the following:

1. Refresh the page
2. Clear your browser cache
3. Make sure your browser is up to date
4. Try using Google Chrome
5. Try an incognito or private browsing window
6. Restart your device
7. Try a different device if possible

If a PDF will not open, check your browser settings.

Your browser should be set to preview PDFs in the browser rather than automatically downloading or blocking them.

You can also try:

• Refreshing the page
• Opening the PDF in a different browser
• Using Google Chrome
• Trying a different device

This message is generated by Apple if it detects that a password you use may have appeared in a known data leak.

This does not mean there has been a security issue with MBKB Waves.

If you see this warning, we recommend that you reset your MBKB Waves password and choose a unique password that you do not use for other websites.

If you are an apprentice with MBKB and need help accessing MBKB Waves, please contact your tutor.

They will be able to advise you or raise the issue with the MBKB Waves team if needed.

If you are not an apprentice, please contact [email protected]